Enhancing Facilities Management with Smart Integrations

Announcing a new integration between Urbanise and Rapid Global


Urbanise has recently engaged in an exciting strategic relationship with Rapid Global; an award-winning Australian company providing workforce management solutions to businesses and large corporations all over the world.

Urbanise is driven by innovation and is constantly evolving in line with the needs of its customers. In order to continue providing a superior cloud-based solution, Urbanise has aligned with industry leader, Rapid, to enhance supplier compliance functionality.


Introducing Rapid


Starting with a single platform — Rapid Induct — over the past 20 years Rapid have listened to the needs of their customers and now provide innovative software to streamline all aspects of an organisations workforce.

Induction and training, contractor management, visitor sign-ins, compliance documents, auditing, incidents and risk management — all of Rapid’s software solutions communicate with one another and are fully customisable to suit the daily operational needs of their clients.

Urbanise and Rapid are very excited about enhancing our services and helping our clients to create more efficient systems for facilities management, safety and compliance.

“Urbanise and Rapid are a perfect match because both companies are best-for-brand at leveraging cloud technologies. Both have the resources and dedication to customer service to create a seamless (and personalised) solution for their clients.”

Jarred Mckenzie

Senior Solutions Architect, Urbanise


How it works

The Urbanise and Rapid systems will work cohesively together to ensure all contractors carrying out works through the Urbanise Facilities Platform are compliant to regulation, and are certified and trained to the required level.

When a new supplier is created, updated or assigned to a job, the Urbanise Facilities Platform will automatically sync with Rapid to confirm a compliant or non-compliant status.

An example in the field

You’re a facilities manager and have been notified through the Urbanise Facilities Platform that you need to organise scheduled maintenance for your building’s HVAC system; a full service is due and a maintenance contractor is required to replace filters, inspect fans, bearings, and belts — as well as clean and adjust the dampers.

You create a work order in Urbanise (documenting the full maintenance schedule) and want to assign an air-conditioning technician to the job. You would normally skip over to the Rapid portal to check the compliance status of available sub-contractors from the air-conditioning company, but the two systems are now seamlessly integrated — allowing all the information stored with Rapid to be instantly available within Urbanise. The training records, licences, permits, IDs, and insurance documents verified in a sub-contractor’s file will now update the compliance status of a supplier or agent in Urbanise without any manual steps required.


How the Urbanise/Rapid integration will benefit you

The benefit is immediate. You simply cannot issue a work order to a non-compliant contractor who has not been ‘verified’ according to your site configurations.

In our HVAC example your maintenance contractor might require (for compliance):

• Contractor Licence issued by a state government.

• Public Liability insurance.

• Site safety and induction training.

• Valid ID.

• Proof of annual influenza vaccination (if doing work at an aged care facility).

All of these documents can be uploaded into the Rapid portal and verified by your compliance team. If any of the documents are missing (or expired) the technician will be flagged as non-compliant and cannot be assigned to a work order in Urbanise. If a contractor becomes non-compliant between the time of which they were allocated a job and had carried out works, the Urbanise Force mobile app would alert the contractor and no longer allow them to access the job.

Ultimately, users of both systems no longer have to toggle between 2 x software programs or create a clunky spreadsheet to document the ‘in-between’ data. The Urbanise/Rapid integration is seamless, making contractor compliance automatic, reliable and efficient.

Both Urbanise and Rapid developed this initiative in direct response to the challenges faced by Australia’s building and facilities managers. We know there is a need to closely manage efficiencies and reduce costs by extending the life of assets and selecting the right contractors. Now it is simple and effective to keep track of everything with a reliable (and easy to access) records system.

We’re looking forward to seeing the live system out in the field and getting feedback from our clients who are managing a complex portfolio of building and facilities assets. Urbanise and Rapid are particularly proud of our agile tech teams who are ready to tweak and customise your configuration to meet the unique needs of your business.

DID YOU KNOW? Rapid and Urbanise are proudly Australian companies with an international reach. Serving customers in the furthest corners of Australia and across the Pacific to New Zealand, South-East Asia, Africa, UK, and the Middle East.

See more on this integration

If you’d like to know more about how this new synergy between Urbanise and Rapid can help your business, reach out to the team at Urbanise today to book a demo.

Contact us to book a demo