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Urbanise Support

Help Centre Call Us Urbanise

Help Centre


Have a question about your Urbanise Strata or Facilities Management platform? See below for information on where to get help.  

Not an Urbanise customer and want to talk to our Sales Team? Click here to Contact Us.

Help Centre Urbanise
Knowledge Base

Available 24 hours a day, 7 days a week! 

The Urbanise Knowledge Base contains expert articles and helpful guides designed to help you set up and optimise your Urbanise Strata Management or Facilities Management platform. Hundreds of articles (and more added all the time) are written by our support and implementation specialists and available at your fingertips 24/7. 

Try Walk-Me

Step-by-step instructions inside the Urbanise Strata Platform 

Walk-Me Guides provide effortless, step-by-step, visual instructions for the most common support queries right inside the Urbanise Strata Platform. 

To access, log in to Urbanise Strata and click on the Need Help? Button in the top right hand corner of the menu  


Still need Help? Contact one of our Support Agents via one of the following channels  

Create A Ticket

Support requests can be submitted any time via the Urbanise Help Centre and one of our Support Agents will attend to your request.

Urbanise Strata Help Centre

Urbanise FM Help Centre

Web Chat

Available business hours.


Chat with our Support Agents online, via the Chat bubble icon within any of our platforms


Available business hours.


Australia        1300 832 852 

South Africa   012 742 8356 

Middle East   8000 321 022 

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