top of page


Customer Success Centre

Our Customer Success Centre is tailored to meet your needs. Dive into our extensive library of resources, featuring articles, tutorials, and guides meticulously crafted by our seasoned team of experts.

Explore the Customer Success Centre today for:

  • 24/7 access to step-by-step guides and tutorials

  • Quick answers to common questions

  • Empowerment to troubleshoot and resolve issues independently

  • Support requests with LIVE history tracking

  • LIVE Chat

Log in and try it out today.

At Urbanise, your success is our priority. Whether you're leveraging Urbanise FM for facility management or Urbanise Strata for strata management, rest assured that our dedicated team of experts is here to support you at every turn.

Walk Me

Walk-Me provides step-by-step instructions within the Urbanise FM and Urbanise Strata Platforms. These guides offer effortless, visual instructions for the most common support queries directly within the Urbanise Platforms. To access, simply log in to the platform and click on the 'Need Help?' button in the top right-hand corner of the menu.

Need to talk to a Support Agent?

Create A Ticket

Support requests can be submitted any time via the Urbanise Customer Success Centre and one of our Agents will attend to your request.

Urbanise Strata Help Centre

Urbanise FM Help Centre

Web Chat

Available business hours.


Chat with our Support Agents online, via the Chat bubble icon within any of our platforms


Available business hours.


Australia        1300 832 852 

South Africa   012 742 8356 

Middle East   8000 321 022 

Contact one of our Support Agents via one of the following channels  

bottom of page