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Urbanise Support

Help Centre Knowledge Base

Available 24 hours a day, 7 days a week!

Our knowledge base contains hundreds of Help Guides (and growing), each containing key information on the set up and use of our systems. This service was designed by our Support Agents as a 'one stop support shop' and is accessible around the clock!

Use our guides to step you through everything you need to know

The Urbanise Strata Help Center can be accessed at any time at


Let us show you, On Screen!

Why not make use of our Walk-Me Guides embedded into our Urbanise Platforms?

Walk-Me Guides provide effortless, proactive step-by-step, guidance to our customers in a moment of need.


Still need Help? Just Reach out!

Contact one of our Support Agents via one of the following channels

Support Request
Requests can be submitted 24 hours a day, 7 days a week.
Submit a Support Request online, via the Urbanise Help Centre and have our Support Agents prioritise and attend to your request as soon as possible.


Web Chat
Available during
business hours

Chat with our Support Agents online, via the Chat bubble icon within any of our platforms


Phone Support
Available during
business hours

Need a quick answer or have an urgent question? Contact our Support Team over the phone

Australia            1300 832 852
South Africa      012 742 8356
Middle East       0800 032 1022

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