Urbanise Support
Help Centre
HELP CENTRE
Have a question about your Urbanise Strata or Facilities Management platform? See below for information on where to get help.
Not an Urbanise customer and want to talk to our Sales Team? Click here to Contact Us.
Knowledge Base
Available 24 hours a day, 7 days a week!
The Urbanise Knowledge Base contains expert articles and helpful guides designed to help you set up and optimise your Urbanise Strata Management or Facilities Management platform. Hundreds of articles (and more added all the time) are written by our support and implementation specialists and available at your fingertips 24/7.
Try Walk-Me
Step-by-step instructions inside the Urbanise Strata Platform
Walk-Me Guides provide effortless, step-by-step, visual instructions for the most common support queries right inside the Urbanise Strata Platform.
To access, log in to Urbanise Strata and click on the Need Help? Button in the top right hand corner of the menu
HELP CENTRE
Still need Help? Contact one of our Support Agents via one of the following channels
Create A Ticket
Support requests can be submitted any time via the Urbanise Help Centre and one of our Support Agents will attend to your request.
Web Chat
Available business hours.
Chat with our Support Agents online, via the Chat bubble icon within any of our platforms
Phone
Available business hours.
Australia 1300 832 852
South Africa 012 742 8356
Middle East 8000 321 022