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Urbanise helps Knight FM reduce time spent per work order by 30%

Urbanise is proud to announce a new Enterprise License Agreement with Knight Facilities Management (Knight FM), as part of an existing 10-year agreement to deliver our cloud-based Facilities Management platform for their customers in Australia. The new Enterprise License Agreement provides increased scalability, flexibility, and efficiency for Knight FM to further support and grow their customer base throughout Australia and New Zealand.

Knight FM leverages unrivalled technical expertise, best-in-breed digital solutions, and an unrelenting focus on continual improvement to deliver integrated facilities management solutions to their customers. Their capabilities rest on a solid platform of global knowledge and experience, a commitment to staying ahead of developments in best practice, and a desire to seek out and drive constant innovation. Knight FM’s skilled and experienced team is based across Australia and New Zealand.

Knight FM COO Naveen Radhappan said ‘In a competitive facilities management environment, Knight FM’s unique approach to developing bespoke solutions tailored to each client’s operations is a strong differentiator for us in the market. This is proven through our ongoing successful partnerships with blue-chip and government clients, with our focus on understanding their strategic priorities and our ability to optimise asset and performance outcomes, driving operational efficiencies. This was reinforced through our recent partnership with Michael Hill.

The Urbanise FM cloud-based SaaS solution enables Knight FM to provide a holistic approach to integrated facilities management for our clients, driven by data. With our combined global knowledge and strong desire for innovation and collaboration, the partnership with Urbanise is focused on leading the industry in best practice developments and creating value-adding solutions for our clients.’

Since moving to Urbanise, Knight FM's time spent per work order has reduced by 30%, equating to a 30% reduction in administration. Operational efficiencies are subsequently re-invested into continual improvement, asset management, client service and innovation.

Knight FM is able to access a wide range of work order data, centralised in the Urbanise FM Platform, with enhanced analytics dashboards and real time management reporting. Their team can now raise jobs through the dedicated Urbanise Client Portal and Urbanise Force mobile application, with increased efficiency and reduced data management time per job.

Urbanise CRO Paul Mitchell said ‘Knight FM is a strategic and valued partner to Urbanise, and we look forward to continuing to work closely with their team, supporting their current operations and client engagement. Urbanise’ strong investment and innovation in our FM Platform is demonstrated through our continuation with new enhancements, features, and integrations delivering increased value, differentiation and outcomes for our partners and clients across Health & Aged Care, Retail, Logistics, Education, Banking, Real Estate Management, Utilities, Mining and many more.'

About Knight Facilities Management

Knight FM provides integrated facilities management services to organisations in Australia and New Zealand.

With experience across a vast range of industries, they take the best practices from each to create unique solutions tailored to client’s businesses.

Their expertise spans all stages of the asset and built-form lifecycle with an ongoing ability to deliver cumulative value. They leverage their diverse expertise to inform their innovation agency and continually enhance their offering.

About Urbanise

Urbanise is a leading provider of cloud-based Software as a Service (SaaS) platforms for the property sector, specifically Facilities Management (FM) and Strata Management. Our cloud software is used to expand and enhance the range and quality of services provided to buildings and communities by connecting managers with customers and suppliers, helping to create more liveable communities.

The Urbanise FM platform manages infrastructure, buildings, residential and commercial properties on a cloud-based system that integrates facilities, assets, and workforce management into a single platform. Urbanise integrates with a number of industry leading solutions to offer even more automation and drive value for our clients.

The Strata Management platform manages the communications and accounting functions for apartment buildings, strata commercial towers and large housing communities. Urbanise technology is used in some of the tallest towers and most prestigious communities around the globe.

To find out how the Urbanise FM platform assists you with operational efficiency, book a demo with us today.


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