Urbanise Facilities Management Update - 28 June 2022


Today's release includes the following enhancements to Support Requests:

  • The ability to change the location associated with the available account on a new support request. The location may be changed to any location within the same segment as the account.

  • The ability to modify the support request category and/or topic.

 
IMPORTANT:

To use the new updates to support requests, the agent profile must be updated with the permission 'Reopen Support Requests / Update Category'.


Support Request Location

When viewing the details of a support request, use the Change button next to the location to update the location.



Support Request Category

When viewing the details of a support request, use the Change button next to the Category to update the category and/or topic.