How a pandemic forced the aged care and NDIS sector to embrace cloud-based technology

As social distancing restrictions still remain firm across Australia and businesses look for new ways of working remotely, cloud-based building management platform Urbanise has witnessed an acceleration in the uptake of its platform within the aged care and NDIS sector.

At the peak of the shutdown and following on, Urbanise has experienced a 30% increase in enquiries from the aged care and health sector and will deploy across 42 new locations as a result of a prominent operator coming on board.

Turning the traditional approach on its head, ASX listed Urbanise shifts the manual approach of facilities and asset management to a single agile platform, offering remote management with real-time visibility, control, and reporting for all stakeholders.

Urbanise Global Customer Development Director Ashley Austin said that while some businesses have paused the adoption of new technology amidst economic turmoil, others have been forced into adopting technology in order to survive.

“In the aged care and NDIS sector, facility and asset managers are not able to be onsite due to concerns around the wellbeing of elderly and those with compromised immune systems.

“This has meant for the first time, facility and asset managers are needing to manage properties remotely and without the right technology, they have little visibility into what is actually going on.”

Ashley said traditionally, these sectors would complete these tasks with a hands-on and paper-driven process - something which is no longer possible.


“It only takes one COVID-19 outbreak in a facility to result in a complete shutdown; for the first time, these sectors are understanding that manual processes are not a long-term solution,” said Ashley.

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